Privacy Policy

1. Introduction

Welcome to Caspian Technolgies website. Caspian operates the website www.caspianglobal.net , which provides information and services related to AI-driven automation solutions.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our Site or interact with our services. By using our Site, you agree to the collection and use of information in accordance with this policy

2. Information We Collect

Personal Information

We may collect the following personal information when you interact with our Site:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and other registration details if you create an account.
Communication Data: Messages and interactions with our Botpress-powered agent.

Usage Data

We automatically collect certain information when you visit our Site, including:

Device Information: IP address, browser type, operating system, device type.
Usage Information: Pages visited, time spent on pages, navigation paths.
Interaction Data: Information from interactions with our chatbot, such as queries and responses.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These may include:

Essential Cookies: Necessary for the functioning of the Site.
Analytics Cookies: Help us understand how visitors interact with our Site.
Functional Cookies: Remember your preferences and settings.

For more details, please refer to our Cookie Policy.

3. How We Use Your Information

We use the collected data for various purposes, including:

Providing and Improving Services: To operate, maintain, and enhance our Site and services.
Communication: To respond to your inquiries, send updates, and provide customer support.
Marketing: To send promotional materials and offers, provided you have opted in.
Analytics: To analyze usage patterns and improve user experience.
Security: To protect against fraud, unauthorized access, and other security threats.

4. Data Sharing and Disclosure

We may share your personal data with third parties under the following circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our Site, conducting our business, or servicing you, such as hosting providers, analytics services, and customer support platforms.
Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

Note: We do not sell your personal data to third parties for their own marketing purposes.

5. Security of Your Information

We implement robust security measures to protect your personal data, including:

Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
Access Controls: Restricted access to personal data based on role and necessity.
Regular Monitoring: Continuous monitoring of our systems for potential vulnerabilities and threats.
Secure Platforms: Utilizing secure services provided by Wix and Botpress to handle data responsibly.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Personal Information: Retained for as long as your account is active or as needed to provide services.
Usage Data: Stored for analytical and business purposes, typically for 2 years.
Deletion Requests: You may request the deletion or anonymization of your data at any time by contacting us (see Contact Information below) = info@caspiangloal.net

7. User Rights

Even though we are based in Costa Rica, we respect and facilitate rights similar to those under GDPR to enhance user trust:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request corrections to inaccurate or incomplete data.
Right to Deletion: You can request the deletion of your personal data.
Right to Object: You can object to the processing of your data, particularly for marketing purposes.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.

To exercise these rights, please contact us at: info@caspiangloal.net

8. International Data Transfers

Your information may be transferred to and maintained on servers outside of Costa Rica. We ensure that any international data transfers comply with applicable data protection laws by implementing appropriate safeguards, such as:

Data Protection Agreements: Binding contracts with third-party service providers.
Standard Contractual Clauses: Legal mechanisms to protect your data during transfer.

9. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10. Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated to you via email or prominent notices on our Site. We encourage you to review this policy periodically to stay informed about how we handle your data.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@caspiangloal.net
Caspian Technologies
Escazú, San José
Costa Rica